Consumer Rights
Consumer Rights
Effective Date: September 12, 2024
At Amova Care, we are dedicated to upholding the rights of our clients and ensuring that they receive compassionate, professional, and respectful care. The following outlines the rights of consumers who engage with our home care services in Illinois.
1. Right to Respect and Dignity
Consumers have the right to be treated with respect, dignity, and compassion, regardless of race, religion, gender, sexual orientation, national origin, or any other protected characteristic. We are committed to providing services in a manner that honors the personal beliefs, preferences, and cultural values of each individual.
2. Right to Confidentiality
Consumers have the right to privacy regarding their personal and medical information. Amova Care is committed to protecting your privacy in accordance with our [Privacy Policy](link to privacy policy). We will not share your information with third parties without your consent, unless required by law.
3. Right to Information
Consumers have the right to receive clear and accurate information about the services provided by Amova Care. This includes an explanation of fees, care plans, and any changes to services. We ensure that all communication is transparent and understandable.
4. Right to Participate in Care Planning
Consumers have the right to actively participate in the development of their care plan. You may request changes to your care plan, and our team will work with you to create a plan that meets your individual needs and preferences.
5. Right to Safety
Consumers have the right to receive care in a safe and secure environment. Amova Care follows all applicable safety standards, and our caregivers are trained to provide care that promotes the health and well-being of each client. If you ever feel unsafe or uncomfortable, you have the right to report your concerns without fear of retaliation.
6. Right to Make Decisions
Consumers have the right to make decisions about their care. This includes the right to accept or refuse services, treatments, or procedures. We encourage open communication to ensure that your choices are respected at all times.
7. Right to File Complaints
Consumers have the right to voice concerns or file complaints regarding the care they receive. Amova Care takes all concerns seriously and will work diligently to resolve any issues. You will not face retaliation or discrimination for filing a complaint.
8. Right to Continuity of Care
Consumers have the right to receive consistent and ongoing care, without unnecessary disruptions. If there are changes in your care, we will communicate them to you in a timely manner and ensure that your needs continue to be met.
9. Right to Access Records
Consumers have the right to access their personal and care-related records. You may request to review or obtain copies of your records at any time, in accordance with applicable laws and regulations.
10. Right to Refuse Care
Consumers have the right to refuse care or services. If you choose to refuse a specific service or treatment, Amova Care will discuss the potential consequences with you and respect your decision.
Contact Us
If you have any questions about your rights or need assistance, please contact us at:
Amova Care
1755 Park St, STE 200
Naperville, IL 60563
Phone: 630-277-9042
Email: info@amovacare.com